Stanley's Hardware

I had an emergency and was trying to quickly help my elderly mother and father-in-law with a toilet swap. Theirs had broken and I was searching nearby for a decent replacement toilet. I was able to get a hold of someone on the phone at Stanley's Hardware who let me know they had some nice in-stock items. I quickly drove to this location in a heavy downpour, frustrated from my failed attempts to fix the existing toilet, and was greeted by Ernie. Let me tell you, Ernie was THE ANSWER. This gentleman listened intently, took the time to show me the models that they had on display and installed in the men's bathroom, and explained the functionality of each. I settled on a Delta model and was afraid of just grabbing the box and driving it back, in this storm that was happening, and finding out that something was broken, which often happens with these products. Ernie calmly unpacked the components with me right on the sales floor, and then subsequently wrapped everything back up neatly, grabbed me a cart for the toilet, waited for me to check out at the register, and walked with me in the rain to my car to help me load the toilet into the back. His kindness will always be remembered and I will not hesitate to patronize this store b/c of that wonderful experience I had a few weeks ago before the holidays. I will also go on to say that everyone in the store was polite and patient...something that has somehow been lost in most retail environments in the past several years. 5 Stars is not enough for this commendation. Excellent job, Ernie and Staff at Stanley's Hardware!!!! See you all again soon!

I don’t know what I would do without this place. The customer service is top notch. I’ve been a million times but most recently today I worked with Ernie to fix my sink and I’m just so thankful for his help and knowledge. He knew exactly what I needed and explained how to fix it every step of the way. He went above and beyond in many ways. The whole team is so knowledgeable, friendly, helpful, everything you could wish for. The stock in store is great, too. Well organized and clean. Thank you, Stanleys!!!

The reviews are true. This place is a gem. I went in for some bathroom sink pipe parts, they had everything. But what made Stanley's True Value unbearable is their helpful and knowledgeable staff, because they really made my repair at home so much easier. Any place else and I probably would have had to come back. Even more impressive, they didn't try to upset me. Big box stores don't do that of course, but they don't have the expertise these people have. I really can't wait to go back. That's an unusual thing for me to say about a hardware store, but I think it was the combination of their expertise + no lines at the counter + they really are well stocked.

Hands down the best independent hardware store I've ever been to and one of the gems of Roxborough. All the staff are friendly and knowledgeable, and ask you how they can help as soon as you walk in. Prices are a little more than a big box, but their selection for a smaller footprint is great. The parking lot can get full but there's more spaces back by the lumber barn, and street parking out front is always open. They also do propane exchange, larger tool rentals, and make keys.